Legal

Privacy Policy

Last updated: 1 January 2024. We respect your privacy and are committed to protecting your personal data.

1. Who We Are

VelvetPlay ("we", "our", "us") is a free-to-play social entertainment platform operated by VelvetPlay Pty Ltd, Suite 4, Level 12, 123 Collins Street, Melbourne VIC 3000, Australia. You can reach us at [email protected].

This Privacy Policy explains how we collect, use, disclose and protect information about you when you visit our website at velvetplay.com.

2. Information We Collect

2.1 Information You Provide Directly

  • Contact form submissions: name, email address and message content when you contact us.
  • Age verification: your confirmation that you are 18 years of age or older (stored locally in your browser session only).

2.2 Information Collected Automatically

  • Usage data: pages visited, time spent, referring URLs, browser type and version, operating system, device type.
  • Cookies and similar technologies: session and preference cookies (see our Cookie Policy for full details).
  • IP address: collected for security, fraud prevention and analytics purposes.

3. How We Use Your Information

We use the information we collect to:

  • Operate, maintain and improve the VelvetPlay platform.
  • Respond to your enquiries and support requests.
  • Analyse usage patterns to enhance the user experience.
  • Ensure compliance with our age verification requirements (18+).
  • Detect and prevent fraud, abuse or security incidents.
  • Comply with applicable laws and regulations.

We do not process any financial data. VelvetPlay is a free entertainment platform with no real-money transactions.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: where you have given clear consent (e.g. accepting cookies).
  • Legitimate interests: for analytics, security and platform improvement, where these interests are not overridden by your rights.
  • Legal obligation: where processing is required by applicable law.

5. Cookies

We use cookies to remember your preferences (including your age verification and cookie consent choices) and to analyse platform usage. You can control cookie settings through your browser. For full details, please read our Cookie Policy.

6. Data Sharing & Third Parties

We do not sell, rent or trade your personal information. We may share data with:

  • Service providers: trusted third parties who assist in operating our website (e.g. hosting, analytics), bound by confidentiality obligations.
  • Law enforcement: where required by law or to protect our rights and the safety of users.

We do not share data with advertising networks or data brokers.

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 12 months. Anonymous analytics data may be retained for up to 24 months.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: request a copy of the data we hold about you.
  • Correction: request correction of inaccurate data.
  • Deletion: request deletion of your personal data.
  • Objection: object to processing based on legitimate interests.
  • Portability: receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Children's Privacy

VelvetPlay is strictly for users aged 18 and over. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately and we will take steps to delete that information.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no internet transmission is 100% secure and we cannot guarantee absolute security.

11. Links to Third-Party Sites

Our website may contain links to responsible gaming organisations (BeGambleAware.org, NCPGambling.org, GamblersAnonymous.org). These sites have their own privacy policies, and we are not responsible for their content or practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page indicates when changes were last made. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

  • Email: [email protected]
  • Post: VelvetPlay Pty Ltd, Suite 4, Level 12, 123 Collins Street, Melbourne VIC 3000, Australia
  • Phone: +61 3 9012 4488